‘ROBOTIC’ STAFF SERVICE IS TAINTING CUSTOMER SATISFACTION FOR UK BUSINESSES

‘ROBOTIC’ STAFF SERVICE IS TAINTING CUSTOMER SATISFACTION FOR UK BUSINESSES
91% of people say that they regularly experience situations in which employees have failed to apply a flexible way of communicating 88% of customers make negative assumptions about an organisation as a result of poor staff behaviour In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.A study of 1,000 workplaces published in Thinking on your feet, a report by the commercial subsidiary of the Royal...

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