Customer Care Training – Because We Care

Customer Care Training – Because We Care
“Because we care…”, the notice began, “our staff (the notice continued) will visit this Gentlemen’s W.C. on the hour, every hour, to inspect it and ensure that it is always in a condition in which you would want to find it.”Below this impressive piece of narrative there appeared the hours of the day and the initials of the staff member who had carried out this duty. The reader glanced at his watch, 1.20pm, sure enough every hour had been initialled so far that day.This recent e...

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