AI Helps 12,000 Muscovites Retrieve Their Impounded Vehicles

AI Helps 12,000 Muscovites Retrieve Their Impounded Vehicles
Artificial Intelligence has helped 12,000 Muscovites retrieve their impounded vehicles. Since April 2019, a virtual operator has been answering telephone calls to the Moscow Transport contact centre. The virtual assistant is able to provide information about vehicles that have been impounded for illegal parking, missing documentation, or vehicle failure. “The Contact Centre continues to refine the virtual operator, enabling it to provide even more rapid assistance to city residents. After...

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